How to remove unfavorable reviews on Google

Think back to your most recent trip. What did you do after you reached your location and checked into your hotel? If you’re anything like me, you consider where you’re going to eat. But how can you pick an excellent position when you’re new to a place? 

Most of us get out our phones and conduct a quick Google search instead of asking the hotel clerk, who is likely a local and has eaten at every restaurant nearby. According to studies, 82% of consumers will wait to use a company until they’ve read the reviews. And given that 64% of consumers choose Google over other review sites, it follows that just one negative review could influence your decision to eat at a particular restaurant.

Every business wants to hear good things from its consumers, but the reality is that unhappy clients are more likely to leave an online review. Your customer support personnel has the responsibility of monitoring Google reviews and deleting any critical remarks that are detrimental to your company.

In this article, we’ll explain how Google reviews work, how to remove them, and what to do in the event that you can’t

A Google review may be removed.

Sadly, Google doesn’t provide a straightforward “remove” option for its reviews. Instead, there are just two methods for getting rid of a review. The reviewer may remove it, or your company may “flag the review as improper.” By flagging the review, you can inform Google that it is phony or that it doesn’t follow Google’s review guidelines.

You will then be directed to the landing page below, where you must fill out a brief report of the problem and provide your email for further communication.

It’s crucial to remember that Google has integrated spam filters that automatically scan reviews for offensive, pointless, or deceptive content. Even though this function is generally trustworthy, erroneous evaluations may occasionally go unnoticed and harm the public’s opinion of your company.

In this situation, you ought to take action on your own behalf and submit the review. This is how to go about it.

When to Object to a Google Review

The following themes are prohibited by Google’s user terms and conditions, according to Google. So, if you see a review that fits into one of these categories, you can ask for the content to be removed on behalf of your team.

Unrelated Comments

Google wants to ensure that the information its users receive about your company is correct. Therefore, you should flag any reviews that don’t relate to your company or a customer’s experience and ask Google to delete them.

Unlawful Content

Some companies offer goods or services that are prohibited in some places. In order to combat this, Google forbids users from publishing reviews that have links to sites or email addresses that offer illegal goods for sale. This also applies to pictures that advertise goods or special deals.

Unsuitable, offensive, or explicit content

Any content that Google deems “obscene, profane, or objectionable” will be removed. Additionally, reviews that contain threats or disparaging remarks will be deleted. To safeguard your brand’s reputation, be careful to flag any reviews that resemble these immediately.

Competing Interests

Google seeks to be as objective as possible in its reviews. Thus, you are not permitted to post a review of a business that you are affiliated with or own. Additionally, posting a review of a rival is prohibited because doing so would let you influence their rating in your favor.


Google places high importance on reviews that are accurate. It doesn’t want to give its users misleading information or misrepresent a company. As a result, the reviewer of every Google product must publish the review. You cannot claim to be someone else while submitting your review or publishing the review on their behalf.

The Drawbacks of Filing a Google Review

As you may expect, this procedure takes time and doesn’t ensure that your review will be deleted. It’s also impossible to predict when it will be taken down, even if Google decides to do so. If you wait for Google to fix the problem, your company can lose thousands of clients during that period.

The fact that Google won’t just delete a bad rating is another huge drawback. The purpose of Google reviews is to offer users objective feedback based on the experiences of other customers. Google encourages its users to be aware of any bad user experiences. Therefore, the chances of getting a removal aren’t in your favor if you’re dissatisfied with a customer’s opinion.

Instead, if you want to get rid of a bad Google review, your customer care team needs to take action.


You May Also Like